Frequently asked questions
Quick answers to the questions buyers ask us most often. If anything below doesn't match your situation, email support — every question gets a real reply.
Buying
- How do I pay?
- All scripts are paid for in USD via card or PayPal. Payment is processed by Lemon Squeezy as Merchant of Record — they handle billing, VAT, and the receipt.
- Do I need an account to buy?
- Yes. The script lands in your library after payment, so you need to be signed in to access the download.
- Is there sales tax / VAT?
- Tax is calculated and added on the Lemon Squeezy checkout based on your billing country. The receipt you get by email is a valid tax invoice.
- Will this script run on my version of 3ds Max / Maya?
- Each product page lists the host versions it was tested on under the file info bar at the top. If your version isn't listed, email support before buying and we'll check.
After purchase
- I paid but the script isn't in my library.
- Card payments usually settle within seconds; bank-based methods can take a minute or two. If it isn't there after a few minutes, email support with your order ID and we'll fix it manually.
- How do I download my script?
- Sign in and open My library. Each purchase has a Download button that issues a signed link.
- Can I install on more than one computer?
- Plain .ms scripts are wrapped with a license key that locks to the first PC they run on. To move to a new PC, email support — we reset the key for you.
- Are updates included?
- Minor and patch updates within the same major version are free for the original buyer. You'll see the new version in My library when it's published.
Refunds & disputes
- Can I get a refund?
- Yes — if the product is broken, doesn't match its description, you were charged twice, or you were charged but never got access. See the refund policy for the full list and the 14-day window.
- What if I just changed my mind?
- Because the file is delivered instantly, change-of-mind requests after download aren't guaranteed. Reach out anyway — we look at each case individually.
- Should I open a chargeback?
- Please email us first. Almost every issue we see is resolved within one business day. Opening a chargeback before contacting us slows the fix for everyone.
License
- Can I use a purchased script in client work?
- Yes. Each purchase grants you a non-exclusive license for personal and commercial projects. You can't resell, share, or redistribute the script files themselves.
- Can I share the file with my team?
- Studio / multi-seat use needs a separate license per active user. Email support for studio pricing.
Still stuck?
Email kty2291@gmail.com from the address you bought from, include your order ID, and we'll take it from there.